Customer Stories

Built for the Trades

See how home service businesses are using Avoca to answer every call, book more jobs, and grow faster.

Granite Comfort | From 9 to 1 Contact Centers

Founded in 2019, Granite Comfort is a PE-backed, residential HVAC and plumbing platform currently operating brands in Texas, Pennsylvania, Illinois, Georgia, North Carolina, and New York. In late 2025, they rebuilt their customer-facing operation around Avoca. Their deployment spanned Avoca Responder, Coach, and Human-in-the-Loop across nine of their brands brands. Nine separate call centers became one. Nine after-hours vendors became zero. And the brand they piloted with, Yost & Campbell, grew revenue 20% year-over-year, primarily from calls Avoca captured that the team was previously losing.

Granite Comfort | People Behind the Bot

Yost & Campbell didn't just improve their customer experience. They transformed their workplace. Employees are less stressed, more focused, and spending their time on the work that actually requires a human.

Sila | Scaling AI Across a Fast-Growing Portfolio

Growth by acquisition used to mean starting from scratch each time. Here's how Sila and Avoca built a playbook that made it a plug-and-play process instead.